But in order to log into my university account I need to verify it through duo.
I recently got a new phone and in oder to reconnect duo to my university I need to log into my university account. I've put up with it until now, but I can no longer sit silent. Got a new phone, now I can't log onto my university account It's sad that so many users give low rating because they don't understand how Duo actually works and the issue is either the organization you’re logging into or the user themselves being dumb, not the Duo app.
#INSTALL DUO APP PASSWORD#
Others say when they get a new phone, they can't get into duo but was probably because they chose a recovery password which Duo clearly says if you set that, don’t forget it because you not be able to get into a new device without it. For example a users was complaining about duo not letting them into insta after deleting the app but it is insta that controls the multi-factor reset, not duo. When using for personal use with the recycled 6 digit passcode, that is controlled by the vendor you are logging into, not Cisco Duo. The Duo mobile app works great! I use and administer Duo MFA at a hospital in southeast MA and rarely have any issues and most of the 2500 end-users have no issues and feel it is very easy to use.įor the users with bad reviews, Two-factor push users typically have this configured from your organization end where your local IT has control of its functions. Using duo mobile will cause your employees/students immense stress and disdain against your organization.Įxcellent app! One star reviewers are confused how it works If you are an administrator considering using this app, please find some other service.
#INSTALL DUO APP VERIFICATION#
Yes calling may be faster than scrolling through all your texts looking for old verification codes, but I should NOT have to receive a phone call or spend minutes searching my texts simply to do economics homework. There is a “click to accept” box to remain logged in for 24 hours on the login page, although you must be verified to click the box, and upon verification you are immediately redirected away from the page. I have no way to remove my old phone number as the primary verification. Moving on to normally logging in the process is arduous and frankly broken. It took me approximately 6 hours to recover my accounts. Their “help” support staff is among one of the worst of its kind (which is saying something).
If you need to get a new device it requires that you verify the new device with your old device, but for many people when a new device is purchased they no longer have access to their old device.
Upon getting a new phone I was unable to access any of my school work/grades/tax information for months. The Duo Mobile app is realistically one of the largest stressors I have experienced in my life.
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